Terms and Conditions

Sillie's General Terms and Conditions

§1 Applicability to companies and definitions

  1. The following general terms and conditions apply to all deliveries between us and a consumer. The version valid at the time applies. We do not deliver to businesses.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (see Section 13 of the German Civil Code).

§2 Conclusion of contract, storage of the contract content

  1. The following specifications for the conclusion of the contract apply to all orders placed via the online shop http://www.sillie.eu.
  2. At the conclusion, a contract is concluded with

Sillie

Owner: Dr. Silke Mietner

Wichlinghofer Markstr. 4

D-44265 Dortmund

  1. The presentation of the goods in the online shop represents a non-binding invitation to the consumer to make an offer to order the goods. It is not a legally binding contractual offer on our part. If an order is placed, the consumer makes a binding offer to conclude a contract.
  2. If an order is received via our online shop, the following regulations must be observed: The consumer makes a binding contractual offer by successfully completing the ordering process in our shop.

When ordering, the following steps are completed:

  1. selection of the desired product
  2. Order confirmation by clicking on the button called “Order”
  3. Checking the details in the shopping cart
  4. The “walk” to the checkout by entering the button created for this purpose
  5. Registration (if not already done)
  6. Re-checking the entered data
  7. By clicking on the order button, a binding order is placed

Before the binding order and offer is made, the consumer can use the back function of their browser to return to the page where the customer data is recorded in order to correct any input errors. As soon as the order has been completed, an automatically generated confirmation email is sent. This leads to the acceptance of the consumer's offer and thus to the conclusion of the purchase contract.

  1. Both the order data and our general terms and conditions will be sent to you by email. The currently valid general terms and conditions can be viewed online at any time on our shop's website. For security reasons, your order data is no longer available online.

§3 Shipping costs, prices, payment options and due date

  1. The prices stated in the shop are net prices. As a small business owner within the meaning of Section 19 Paragraph 1 of the Sales Tax Act (UStG), sales tax is not charged. Shipping costs will be charged separately.
  2. Payment options include advance payment, credit card and PayPal.
  3. If the consumer chooses to pay in advance, he is obliged to pay the purchase price immediately after conclusion of the contract.

§4 Shipping of goods

Unless the product description of a product allows for a different conclusion, our products are ready for dispatch immediately. This means that delivery generally takes place within 5 working days of the conclusion of the purchase contract at the latest. When paying in advance, please note that the delivery period begins on the day after we receive payment. If the deadline falls on a Saturday, Sunday or a public holiday that applies at the place of delivery, this will be postponed to the next working day.

§5 Retention of title

We reserve ownership of the goods until the purchase price has been paid.

§6 Right of withdrawal of consumers

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who concludes legal transactions for purposes that are predominantly not related to their independent or commercial professional activity.

cancellation policy

You have the right to withdraw from the contract within fourteen days without giving any reason. The withdrawal period begins as soon as you or a third party named by you, who is not the supplier, has received the goods.

To exercise your right of withdrawal, you must

Sillie

Owner: Dr. Silke Mietner

Wichlinghofer Markstr. 4

D-44265 Dortmund

eMail: sillie@magenta.de

a clear statement of your decision to withdraw from the contract. Letters or emails are accepted. Informal letters are permissible.

consequences of revocation

As soon as we receive your cancellation, we will refund all payments received, including shipping costs, within fourteen days (excluding only costs that exceed the standard shipping costs offered by us). The fourteen-day refund period begins on the day on which we receive your cancellation letter. The means of payment for the refund will be the same as that used for the actual payment, unless something else was expressly agreed with you.

We may refuse reimbursement until we have received the goods back.

By exercising your right of withdrawal, you undertake to return the goods in question within fourteen days from the date on which you notify us of your withdrawal. If the goods are dispatched before the expiry of the period, this condition is deemed to have been fulfilled.

The direct costs of returning the goods must be borne by you.

§7 Warranty Regulation

The statutory warranty requirements apply.

§8 Contract Language

German is the only contract language.

§9 Customer Service

If you have any questions, complaints or claims, you can contact us at any time:

eMail: sillie@magenta.de